Policies, Terms & Conditions

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchant ability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including –without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

  2. Change these Conditions from time to time and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentation or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Room availability

Should we have rooms available, rooms will be held only once Proof of Payment has been received or payment was done via our site.

Refunds/returns Policy

Should you for any reason wish to cancel your reservation you will be liable for a 15% handling fee. Our cancellation policy is as follows:

  • 1 month before stay date: 50% of deposit refundable

  • 2 weeks before stay date: 25% of deposit refundable

  • Less than 2 weeks before stay date: 0% of deposit is refundable

  • Early Departure: No refunds on early departure

  • No-show: No refunds on no-show

Payment Options and Pricing

All transactions will be processed in South African Rand (ZAR).

Boschrand Lodge (Pty) Ltd. endeavours to offer you competitive prices on current products; your total booking price will include the price of the purchase plus any applicable sales tax.

Boschrand Lodge (Pty) Ltd. reserves the right to change pricing at any time without prior notice.

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your booking.

For more information about how to book, special requirements and other payment options, please contact our Support Team on 072 611 8501 or email info@boschrandlodge.co.za.

Security Policy

  1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

  3. The Merchant does not have access to credit details.

  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Boschrand Lodge (Pty) Ltd. and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Boschrand Lodge (Pty) Ltd. for any civil action or any legal action deemed necessary against me.

Contact Details

Email address: info@boschrandlodge.co.za

Phone numbers: 072 611 8501

Cancellation/No show Policy:

In the event of a cancellation, no-show or early departure, the following rules apply: Note: Arrival is defined as 14H00 on the date of arrival No verbal cancellations of reservations will be accepted. All cancellations must reach us by e-mail.

  1. 1 month before stay date: 50% of deposit refundable

  2. 2 weeks before stay date: 25% of deposit refundable

  3. Less than 2 weeks before stay date: 0% of deposit is refundable

  4. Early Departure: No refunds on early departure

  5. No-show: No refunds on no-show

On receipt of a written instruction to cancel the reservation, Boschrand Game Lodge will refund the applicable amount as determined by the cancellation terms, within 5 working days. Boschrand Game Lodge levies a 6.5% administration fee on any refunds processed. Should refunds to a SWIFT bank account be required, an additional R185 charge will be levied.

Check In/Check Out

 

  • Check in is from 14H00 on the day of arrival, and checkout is strictly 10H00 on the day of departure.

  • All extras are to be settled prior to departure.

  • For late arrivals please pre-arrange with management.

  • Should you wish to arrive before 14H00, we will gladly store your luggage and transfer it to your room as soon as it is ready.

  • Checking out later than 10H00 without prior arrangement will result in an additional night's accommodation charge becoming payable prior to departure.

 

Terms & Conditions

 

  • Right of admission reserved

  • All guests will abide by estate rules.

  • Keys must be handed in at reception prior to departure.

  • Boschrand Game Lodge at all times reserves the full right of admission and accepts no liability for any loss or damage that may result from the legal and reasonable exercising of such rights.

  • Boschrand Game Lodge Management reserves the right to refuse alcoholic beverages to guests who are demonstrating intoxicated behaviour.

  • Management further reserves the right to remove / have guests removed from the premises, who boast a threat, discomfort or danger to staff, other guests and/or building and all of its contents.

  • Guest Rooms, which were reserved for one guest, will attract an additional charge should the guest-occupancy exceed this number.

  • No pets are allowed on the premises.

  • Any and all exceptions must be arranged with management prior to arrival.

  • We do not extend credit without a credit application completed and approved.

  • We honour most credit cards and are delighted to accept cash. Regrettably no cheques or foreign currency accepted.

  • Should you select to pay cash for your account, we require pre-payment on arrival to cover the cost of the accommodation.

  • The outstanding balance for extra services, accounts, damages and losses during your stay are payable on departure.

  • Should Boschrand Game Lodge suffer any loss or damage as a result of an act or omission by a guest or visitor of a guest, the guest will remain liable for full reimbursement of such loss or damage incurred and will be billed accordingly.

  • Boschrand Game Lodge or the owners does not accept any liability for loss of or damage to any valuables or property belonging to guests or their visitors

  • This includes but is not limited to photographic equipment, laptops or other electronic devices, jewelry, cash and vehicles.

  • For the comfort of our guests, Boschrand Game Lodge is a strictly non-smoking accommodation establishment except for outside guest areas.

  • The use of candles, other than those provided for in the rooms, and gas lamps inside the guest rooms are strictly forbidden.

  • No excessive noise-levels will be tolerated on the premises.

  • Guests are unfortunately not allowed to play their own music (from vehicles on the premises, inside guest rooms etc.).

  • Management reserves to their sole discretion, the right to control the noise level and music timing.

  • Please keep the doors and windows closed when the air-conditioning is on in your room. Turn off the air-conditioning when you leave the room.

  • The optimal air-conditioning temperature is 20°C – please do not set the temperature setting lower than that.